Most of the information below is contained in IT Policies and Procedures for West Virginia Department of Health and Human Resources.

Hardware

If procuring new hardware to be used in the DHHR or on the DHHR network, follow standards listed at Current Standard PC Configurations.

If connecting older hardware within the DHHR or to the DHHR network, equipment must be less than three years old. PCs must be under warranty and manufactured by one of the vendors listed on the Current Standard PC Configurations.

Due to configuration standards and security issues, MIS technicians must connect all computer hardware to the network. Outside vendors are not to connect equipment to the network. Computers attached to the DHHR network need to follow the MIS naming standards. Additionally, Users should not move computer equipment without prior notification of a MIS Technician.

Hardware (Examples: PCs, Printers, Scanners, PDA's, etc. ) is to be used for DHHR related purposes only. See IT Policy 501 - Use of Information Technology Resources.  
 

Click here for a list of approved department software. Use of non-standard Department software must be approved by the manager of Networking and Technical Support.

Since many factors are involved in network connectivity and network performance, the MIS technician, along with the employees' immediate supervisor must approve the addition of any software on computers attached to the DHHR networks.  

The use of streaming audio or video software is limited to offices with sufficient network bandwidth and Ethernet topology. Prior to using this software, please check with the Manager of Networking and Technical Support to determine if your location meets the criteria. Additionally, use of this software is limited to legitimate business purposes only and should not be used for entertainment (ex: radio programs, audio and video clips off the Internet.) Use of this software for non-business purposes can cause unnecessary congestion in the network thereby inhibiting the primary function of the DHHR network. Such use is considered unnecessary use of IT resources and is prohibited under IT Policy 501  - Use of Information Technology Resources, Appendix B.

It is illegal to load software on a DHHR or any computer without a license. No software can be brought from home and loaded on a work computer. All Illegal copies of software will be deleted immediately. See IT Policy 503  - Software Copyright Compliance.

You are responsible for actions taken while logged on to a system with your User ID, therefore, it is not wise to leave your User ID or password in a location for others to see. Your password should not be shared with anyone. For the purposes of technical support you should log on to the system for the technician rather than giving out your password. In the unusual case where you have given your password to a technical support person, it is your responsibility to change it immediately following the conclusion of the support session. See the Computer Crimes and Abuse Act, WV Code 61-3C-10. 

Power - on passwords and screen saver passwords are shortcuts to security. Additionally, they make it extremely difficult for technicians to repair or update computers. Users should log-off the system when leaving their desks. Power-on passwords and screen saver passwords are not to be used on computers connected to the DHHR networks.

Attachments sent in GroupWise must be limited in size.  Refer to OP-012 - E-mail.     

GroupWise messages need to be archived for storage and safe keeping.   Instructions to do this are at Spring Cleaning.   

The MIS Network and Technical Support (NTS) and Data Center Desktop Support (DCDS) division is responsible for providing IT hardware, software, and network support for all DHHR Bureaus and offices and all devices connected to the DHHR Network. If you have a computer question or problem, please contact your MIS trained Equipment Coordinator or call the MIS Help Desk at (304) 558-9999. When you call the MIS Help Desk, a Help Desk Analyst will answer or return your call. The analyst will ask you key questions that will help determine your problem. You may be asked to do some simple steps that the Help Desk Analyst will walk you through. If the problem cannot be resolved on the phone, the call (problem) will then be assigned to a technician. You will be given a call ticket number for each problem you call into the Help Desk. If you reach voice mail, you will be sent an e-mail with your call ticket number. For information on Levels of Support see IT Policy 507 -  Hardware/Software Standards, Support Guidelines.
 

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